Gaya APA
Cholil, M.
(2014).
Complain Topedia The Art of Complaint Handling
(
Ed 1)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
Cholil, Mohammad.
"Complain Topedia The Art of Complaint Handling".
Ed 1
Yogyakarta:
Penerbit Andi,
2014.
Text.