Gaya APA
FandiTjiptono, P, &, G, C.
(2011).
Service, Quality & Satisfaction
(
Ed 3)
.
:
Penerbit Andi.
Gaya MLA
FandiTjiptono, Ph.D, &, Gregorius, Chandra.
"Service, Quality & Satisfaction".
Ed 3
:
Penerbit Andi,
2011.
Text.